Some of us are more tech savvy than others and in today?s world of evolving electronics and increasingly complex connected devices, it can be confusing trying to maintain a healthy digital life. Even if you pride yourself on being your family?s resident tech person, sometimes the issue may just be beyond your realm of expertise.
Imagine if you had your own personal technology expert whom you could reach any minute of the day by phone or online chat? no appointments needed.
Technophobes breathe a collective sigh of relief
The recently launched Rogers TechXpert service provides 24/7 extended technology support for your computers and other connected devices. You can focus on your life and have a specialized technology expert handle your tech. Assistance goes above and beyond your traditional Rogers services. Rogers TechXpert agents help with the products or software that are built and sold by other manufacturers or retailers.
Over the past year, the service has been offered on a trial period and the problem resolution rate has been 95 to 97 percent. Currently available to Rogers Hi-Speed Internet customers, you can sign up for one-time support or for a month-to-month subscription for up to three computers with Rogers TechXpert for Computers ($9.99/per month) or a subscription that also? includes your other devices with Rogers TechXpert Whole Home ($14.99 per month).
Here?s a possible scenario: Your daughter is staying up late putting the finishing touches on her project and she discovers she is unable to print it for school the next day. You try to fix it for her, but you?re stumped. Instead of painstakingly troubleshooting all night, you can instantly connect with a Rogers TechXpert agent for help via online chat or phone. With your permission, an agent can securely remote into your computer and troubleshoot your printer connectivity. If you?re using a PC, agents can also install a dashboard on your computer which initiates scans and health checks in order to monitor the continued wellbeing of your computer.
Recently my colleague Miranda caught up with Rogers TechXpert Advisors, Tim and Andjelko. Check out this video for an overview of how a Rogers TechXpert agent can help simplify the tech in your life:
You can sign up for a free one month trial to test it out. Visit rogers.com/techxpert or call 1-866-655-1533.
Kaili is a regular contributor to RedBoard
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